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FAQs

If you live in a metro area* in Australia and order with our express shipping option before 2.00pm AEST, you'll receive your parcel the next business day! For Western Australia and rural areas, express shipping takes up to 1-3 business days. If you live in a metro area* in Australia and order with our standard shipping option before 2.00pm AEST, we will send out your parcel that same business day and duration of delivery will depend of your location anywhere from 2-6 business days. Orders are shipped from South Morang, Melbourne with Australia Post. *Please be aware that orders placed during sale periods or product launches are expected to have a delayed processing time*

We use DHL shipping and can get your order out to you between 5-10 business days.

Please check you are within the Australia post express shipping network, if you are, then you will receive your order the following business day. Orders must be placed before 2.00pm AEST.

Email us at sales@jindigobabe.com.au with the name of the item (or description if you can't think of it) and we'll let you know if we're expecting to restock. If we are, we'll put you on the list to be notified when that particular item comes back in stock.

We are based in South Morang, Melbourne, Australia

A pre order is a term used when an item is currently out of stock, but will arrive back in stock within a certain time frame. The estimated date of delivery will be displayed under the description of the pre order item.

We operate between 9am to 5pm EST and at this stage can only offer support via email. One of our friendly staff will contact you in regards to your inquiry within 24-48 hours.

Sometimes carriers do not update their system, therefore tracking numbers could take up to 72 hours before the system recognizes it. If you are still encountering an error message please email us help@jindigobabe.com.au and one of our friendly staff member’s will assist you further.

In this event please check your spam or junk folder, if the confirmation is still not there, please contact us and we can help verify if your order has been completed or not.

Unfortunately we do not offer this option, you are most welcome to return your purchase within 14 days for an exchange or refund.

Yes, most certainly, customer satisfaction is what we aim for. If your garment (s) do not fit, please send it back with an Australian Post prepaid satchel and we will have that processed and sent back as soon as possible. Due to JINDIGO BABE’S hygiene policy, there are no exchange or refunds on accessories, swimwear and intimates.

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